Shipping policy

Shipping Policy – Ithra Fashion Malaysia

Thank you for choosing Ithra Fashion. We are dedicated to delivering your beautiful ethnic outfits safely and efficiently throughout Malaysia.

Order Processing

  • All orders are processed within 1–3 working days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During festive seasons or promotional periods, processing time may be slightly extended due to high order volume.

Before shipping, every item goes through a careful quality check to ensure it meets our brand standards.

Delivery Coverage & Time

We currently ship across Malaysia:

  • West Malaysia: 2–5 working days

  • East Malaysia (Sabah & Sarawak): 3–7 working days

Delivery times are estimated and may vary depending on courier services and location accessibility.

Shipping Fees

  • Shipping charges are calculated automatically at checkout based on your delivery address.

  • Free shipping promotions may be offered from time to time and will be clearly stated on our website.

Tracking Your Order

Once your parcel has been dispatched, you will receive a tracking number via email or WhatsApp.

You can track your shipment directly through the courier service until it reaches your doorstep.

Important Notes

  • Please ensure your shipping address and contact details are accurate when placing your order.

  • Ithra Fashion is not responsible for delays caused by incorrect information or courier service disruptions.

  • If a parcel is returned due to failed delivery attempts or incorrect address details, additional re-shipping charges may apply.

Our Promise

At Ithra Fashion, we value your trust. Every order is packed with care and handled responsibly to ensure your shopping experience is smooth and satisfying.

For any shipping-related inquiries, our customer support team is always ready to assist you.